Shipping policy

All Varenne orders are prepared and dispatched from our stock in Marseille, France.

Order preparation

Please allow 1–2 business days for preparation before dispatch. This may be slightly longer during busy periods or in exceptional circumstances.

The delivery estimates below start from dispatch and are additional to preparation time.

Destinations and delivery times

Metropolitan France — Standard delivery (Colissimo) generally within 3–5 business days after dispatch; express delivery within 1–2 business days after dispatch.

European Union and rest of Europe — Depending on the destination and available service, orders may be sent with Colissimo, UPS, Mondial Relay, DHL or FedEx. Estimated delivery within approximately 3–5 business days after dispatch.

International outside the European Union, including the United States — We primarily use UPS, DHL or FedEx. Estimated delivery within approximately 3–5 business days after dispatch.

International timeframes are estimates and may be extended by customs procedures or circumstances beyond the control of the carrier or Varenne.

Shipping costs

Standard shipping in metropolitan France is free on orders of €300 or more.

Rates:

Metropolitan France — standard delivery: €7.99, free from €300; express delivery: €10.99
European Union — standard delivery: €22
United States and other destinations outside the European Union — standard delivery: €29 (shown in your local currency at checkout)

The exact shipping cost is always shown before you confirm your order.

Customs duties and import taxes

For deliveries outside the European Union, customs duties, taxes or clearance fees may be charged on arrival by the authorities of the destination country. These amounts are payable by the recipient and are neither set nor collected by Varenne. We recommend checking with your local authorities before ordering.

Order tracking

Where supported by the carrier, tracking information is emailed to you after dispatch. Please check your spam folder if you do not receive it.

Delivery address

You are responsible for checking that the delivery address entered at checkout is accurate. Varenne cannot be held responsible for a delay or failed delivery resulting from an incomplete or incorrect address. If your order has not yet been dispatched, contact us immediately to correct it.

Unclaimed, lost or damaged parcels

An unclaimed parcel returned to sender will be re-sent once new shipping costs have been paid, or refunded minus the transport costs incurred, as you prefer.

If a parcel is damaged or lost, or contents are missing, contact us as soon as possible at maisonvarenne.contact@gmail.com with your order number. In accordance with Article L.216-4 of the French Consumer Code, the risk of loss or damage passes to the consumer when they take physical possession of the goods.